FAQs

Shipping

We include the cost of all duties and taxes in your order, so you won't need to pay any additional fees if you are located in any of the following countries:

UK, USA, Australia, Canada, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

If you are ordering from outside the destinations listed above, the price you pay to Eilaane Ltd will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order.
Yes! Just add the correct address at checkout.


Delivery

We ship orders worldwide! The cost of shipping will depend on where the product is coming from (our designers are based globally, from USA to UK and everywhere in between).
Our designers send their products to you directly, which means faster shipping times, and if you’ve ordered from multiple brands, you will receive separate packages from each.
Yes. We work with designers from all over the world, so items are often being sent from very different locations, incurring multiple shipping costs!
As we work with designers from all over the world, it takes the designer different times to make and ship the products to you directly.


Contact

If you have any problems with your order at all, just send us a message using our live chat and we will be more than happy to help you! You should see this option in the bottom right hand corner of your screen. If you require any further assistance please check out our Contact Us page.
Phone: +447888904057

Email: sales@eilaaneltd.com


Returns/Cancellations

Order cancellations are permitted up to 12 hours after placing your order. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you are not satisfied with your order for any reason, you may return it for a full refund within 30 days of receipt in the original condition as received.

WE STRONGLY RECOMMEND that you check the condition of the packaging/box the moment you receive it and make sure that it has not been tampered with. Damage claims must be made the same day of the package arrival. Please inform the Shipping company immediately to open a claims file.

In case one or more articles are missing, please contact our customer service immediately, as we must ask the carrier to start an investigation on the shipment. Please keep the parcel in a safe place, because this must be picked up and examined by the carrier for the investigation. If the carrier is not able to pick up and investigate the parcel, the case cannot be processed.


Other

Please click HERE to track your order.
At EILAANE LTD we guarantee that all the Designer Brand products advertised on our website are original and authentic. At EILAANE LTD it is our aim to make sure that all our customers enjoy a safe and enjoyable shopping experience. At EILAANE LTD we appreciate the value of all our customers and trust is of paramount importance. None of the Designer Brand products advertised on our website are preowned. At EILAANE LTD we guarantee authenticity in all our advertised Designer Brand products on our website-If you are not happy then you will get your money back guaranteed!!
Any payment is taken online and with our auto currency selection you can see the prices in your own currency. We take payments from AMEX, PayPal, VISA, Mastercard, Worldpay, STRIPE, Apple Pay and Google Pay.


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